FAQ
Frequently Asked Questions
Answers about Glow Flex Fidget™—glow, safety, shipping, returns, and more.
How bright is the glow?
Charge under room light or sunlight for 30–60 seconds. The glow is strongest right after charging, then slowly fades. Re-charge any time.
Is it safe for kids?
Yes — made from soft, flexible, BPA-free material with no sharp edges. Recommended for ages 3+. Always supervise younger children.
What size should I pick?
10 cm is great for smaller hands & one-hand play. 12–14 cm is better for bigger hands or two-hand fidgeting.
How do I clean it?
Rinse with warm water and a little mild soap, then pat dry. It wipes clean fast after outdoor play.
Will it help with focus or anxiety?
Many customers use GlowFlex for sensory input, fidgeting, and calming breaks. It’s not a medical device, but the texture + flexibility are designed for satisfying, repetitive motion.
What do I receive in the box?
1× Glow Flex Fidget™ in the color/size you choose, plus a simple care card. Gift-ready packaging.
Where do you ship from and how long does delivery take?
We ship globally with tracking. Typical delivery times: US: 5–10 business days; Canada/UK/EU/AU: 7–12 business days. Peak seasons or customs may add a few days. See full details on
Shipping & Delivery.
Do you provide tracking?
Yes — you’ll get a tracking link by email as soon as your order ships, or use our tracker anytime:
Track your order.
What’s your return policy?
30-day money-back guarantee. If it isn’t a fit, contact
support@glowflexfidget.com within 30 days of delivery for a refund or replacement. Items must be in original condition. Full policy:
Returns & Refunds.
Color looks different in person — is that normal?
Yes — glow intensity and color can vary a bit based on screen settings, lighting, and charge time. That’s normal for fluorescent/glow materials.
Can I buy multiples or gift sets?
Absolutely — bundles are popular for siblings and classrooms. Check our product page for current bundle discounts.
Need more help?
Email us at support@glowflexfidget.com — we typically reply within 1 business day.